TICKETS

Because of very limited seating, Advance Ticket Reservations are strongly recommended.

Please review our Frequently Asked Questions and Ticket Policies below prior to starting your purchase.

Click here to start your Advance Ticket Reservation purchase.

Questions? Concerns? Contact the Box Office.

 

Frequently Asked Questions and Ticket Policies


General Admission -  Photo by Matt Rose Photography



Can I Buy Tickets at the door?

Maybe--but we don't recommend it. You can make an Advance Ticket Reservation online right up to show-time in most cases. If you're unable to make an Advance Ticket Reservation online, please click here to view information about Tickets At the Door: Standby-Line Information.

How do I buy tickets?

The best way to buy tickets is to make an Advance Ticket Reservation online. (Click here to start your purchase.) If you prefer to place an order by phone, please contact our box office. A Volunteer will return your call as soon as possible. Your credit card is charged when your Advance Ticket Reservation is made. Advance Ticket Reservations are non-refundable. All sales are final.

Where are the tickets I ordered?

Your print-at-home tickets are delivered by e-mail with your order confirmation. If you have not received your order confirmation e-mail, click here to have your confirmation e-mail resent.  (Please also check your spam/junk e-mail folder for an e-mail from boxoffice@eldenstreetplayers.org.) Contact the Box Office if you are still concerned about your order.

I'm having trouble with my print-at-home tickets!

Going to the theatre shouldn't mean worrying about printers and paper. As long as the information in your order confirmation is correct, you may check in by name when you arrive for the performance.  If you never received an order confirmation, click here to have your confirmation e-mail resent or contact the Box Office.

When do I need to arrive?

All guests with Advance Ticket Reservations must check in at the podium before show time to be seated. Reservations that have not been checked in prior to show-time will be released to the stand-by line. We recommend arriving at least 30 minutes prior to show time, leaving ample time for DC-area Traffic, locating the theater, and choosing your favorite seat.

A show is sold out--is there a waiting list?

If you are unable to make an Advance Ticket Reservation online, please click here to view information about Tickets At the Door: Standby-Line Information. 

Today's performance isn't showing up to reserve online--is it sold out?

No. If a show is sold out, it will say "SOLD OUT" when you attempt to make an order. We stop allowing Advance Ticket Reservations shortly before showtime, and any remaining available tickets may only be purchased in person at the door. If a scheduled performance does not appear among the list of performances on sale, only the standby-line option remains.

Is there a Senior, Student, or group discount?

Yes, Senior and Student discounts are available for Season Subscriptions. We also offer discounts for groups of 20 or more tickets paying in the same transaction (for Main Stage Productions only). E-mail your group information and performance dates to group_sales@eldenstreetplayers.org for more information.

Can I exchange my tickets?

Sure! You can change your Advance Ticket Reservation for another performance of the same show (subject to availability, of course). Please use our Ticket Exchange Form to request an exchange. You will receive a new e-mail ticket confirmation for the new performance.

Is there reserved seating?

Nope. All seating is General Admission. Elden Street Players' Industrial Strength Theatre is designed so that none of the 114 seats are more than 25 feet from the stage. Every seat is a good one. 

You may see "reserved" towels on some seats--we try to help those needing special assistance by saving some seats for those who can't safely navigate the stairs, use assisted listening devices, etc.

I need front row, disability accessible seating, or special assistance--what do I do?

Please make a note of your specific request in the "comments/requests" portion of your online order and remind us when you check-in. Please arrive at least 30 minutes before show time so we may accommodate you. Please contact the box office if you forgot to include the note with your order.

Examples of requests we receive: 

  • "Front Row" for someone in your party who cannot safely navigate stairs; 
  • Second row seating for a hearing impairment;
  • Free-standing chair if our standard theater seat will not accommodate you;
  • Wheelchair accessible seating (note: since there is only 1 wheelchair accessible seat available per performance, guests using wheelchairs are asked to transfer into a front-row seat if they are able.)

I would like my class of students to attend your production--what are my options?

We're happy to help your class attend our productions, either individually or as a group. We'll let you know who bought tickets from your class and our directors are happy to answer questions you send us from your students. E-mail educators@eldenstreetplayers.org for more information.

Inclement Weather/Cancelled Performances

Elden Street Players will make every effort to continue performances as scheduled. In the event inclement weather or other conditions threaten the safety of our Volunteers, we may cancel a performance. In addition to contacting as many guests as reasonably possible, Elden Street Players will attempt to post cancellation notices on our website and Box Office phone line two hours before the performance.

Should a show be cancelled, guests with Advance Ticket Reservations may exchange their tickets for a remaining available performance of the same production, receive a refund for the cancelled performance, or donate their ticket value to ESP (no action required).

Should severe weather impact your ability to safely travel to the theater, you may request a ticket exchange for another available performance of the same production.



(Click here to start your purchase.)